FAQ

1. How long does shipping take?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, we only ship to the contiguous 48 states.

4. What types of glass cups do you offer?

• Standard Glass Cups: Soda-lime glass, clear, various sizes (8-16 oz).

• Double-Wall Glass Mugs: Borosilicate glass, insulated, condensation-free.

• Borosilicate Glass Cups: Heat-resistant, thermal shock resistant.

• Juice Glasses: Smaller sizes (4-8 oz) for juices.

• Beer Glasses: Pint glasses, Pilsner glasses, mugs.

• Espresso Cups: Small (2-3 oz) with saucers.

Care: Most are dishwasher safe; hand washing recommended for delicate or double-wall items.

5. What types of thermal flasks do you offer?

• Stainless Steel Vacuum Flasks: Double-walled, vacuum insulation, keeps hot/cold for hours (12-24 hours).

• Travel Mugs: Leak-proof lids, fits car cup holders, various capacities (12-20 oz).

• Food Jars: Wide mouth for soups, stews, salads.

• Water Bottles: Insulated and non-insulated options, sport caps, straw lids.

• Coffee Press Flasks: Built-in French press for brewing on the go.

Materials: 18/8 or 18/10 stainless steel (food-grade), BPA-free plastic lids.

Key Features: Vacuum insulation, leak-proof lids, sweat-proof exterior, wide mouth for ice cubes.

6. What types of kettles do you offer?

• Electric Kettles:

  • Stainless steel interior, BPA-free plastic exterior.

  • Variable temperature control (160-212°F) for different teas/coffee.

  • Keep-warm function, auto shut-off, boil-dry protection.

  • Gooseneck spout for pour-over coffee precision.

• Stovetop Kettles:

  • Stainless steel, enameled steel, or copper.

  • Whistling feature, heat-resistant handle.

  • Suitable for gas, electric, and induction cooktops (check compatibility).

Safety Standards: All electric kettles comply with UL 1082 safety standards. They feature automatic shut-off and boil-dry protection.

7. Are your products dishwasher and microwave safe?

• Glass cups: Most are dishwasher safe; check label. Borosilicate glass is microwave safe.

• Thermal flasks: Hand wash only – do not put in dishwasher (damages vacuum seal). Do not microwave (stainless steel).

• Electric kettles: Wipe exterior; interior can be rinsed. Do not immerse base in water.

• Stovetop kettles: Hand wash; dry immediately.

8. How do I care for my thermal flask?

• Cleaning: Hand wash with warm soapy water and soft brush. Rinse thoroughly. Do not use abrasive cleaners.

• Drying: Air dry with lid off to prevent odors.

• Descaling: For coffee/tea stains, use baking soda and vinegar solution.

• Storage: Store with lid off to allow air circulation.

• Do not: Microwave, freeze, put in dishwasher, or use for carbonated beverages (pressure buildup).

9. How do I clean and descale my electric kettle?

• Daily: Wipe exterior with damp cloth. Rinse interior with fresh water.

• Descaling (every 4-8 weeks):

  1. Fill kettle with equal parts water and white vinegar (or use descaling solution).

  2. Bring to a boil, let sit 15-20 minutes.

  3. Rinse thoroughly 2-3 times with fresh water.

  4. Boil fresh water and discard (repeat if vinegar taste remains).

• Exterior: Use stainless steel cleaner for metal finishes; wipe plastic with damp cloth.

10. What safety standards do your products meet?

• Glass cups: Comply with FDA CPG 7117.06/07 lead/cadmium leaching limits.

• Thermal flasks: Food-grade stainless steel meeting FDA 21 CFR 175.300; BPA-free plastic lids.

• Electric kettles: UL 1082 certified for electrical safety, auto shut-off, boil-dry protection.

• Stovetop kettles: Food-grade materials; comply with applicable safety standards.

11. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.